Shipping Policy

At Knife Sale Store, we deliver premium blades with the precision and care they deserve. Our shipping and returns policies are designed with the tactical enthusiast in mind – straightforward, efficient, and reliable.

SHIPPING INFORMATION

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our facility in Charlotte, NC.

Shipping Methods & Timelines

We offer two shipping options to meet your needs:

International Shipping

We ship worldwide (excluding Asia and certain remote regions). International customers should note:

• Customs fees, duties, or taxes are the customer’s responsibility
• Delivery times may vary based on customs processing
• Some knife types may be restricted in your country – check local laws

RETURNS & EXCHANGES

We stand behind our premium blades with a 15-day return policy from the date of delivery. Below is our tactical approach to returns:

Return Eligibility

To qualify for return or exchange:

• Item must be in original, unused condition
• All original packaging and documentation must be intact
• No sharpening, modification, or use of any kind
• Return initiated within 15 days of delivery

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, email our Tactical Support Team at [email protected] with:

• Your order number
• Product name(s) being returned
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Your RMA Authorization

Within 48 hours (excluding weekends), our team will:

• Verify your request meets return criteria
• Provide a Return Merchandise Authorization (RMA) number
• Send detailed return shipping instructions

Step 3: Package and Ship Your Return

Securely package the item(s) with:

• All original packaging and documentation
• The RMA number clearly visible on the exterior
• Recommended insurance for high-value items

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Inspection & Processing

Upon receipt at our facility (4245 Goodwin Avenue, CHARLOTTE, US 48813):

• Our quality control team will inspect the item within 3 business days
• You’ll receive email confirmation of approval/denial
• Approved returns will be processed immediately

Refund Timeline & Methods

Once approved, refunds are processed as follows:

Payment Method	Processing Time	Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB)	3-5 business days	Original payment method
PayPal	24-48 hours	Original PayPal account

Exchange Process

For eligible exchanges:

• Follow the standard return process above
• Clearly state your desired exchange item in your request
• We’ll ship your replacement once the return is approved
• You’ll be responsible for any price difference

Exchanges are subject to product availability. If your desired item is out of stock, we’ll contact you with options.

Damaged or Defective Items

For items arriving damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll cover return shipping and expedite your replacement

International Returns

For customers outside the U.S.:

• Mark the package as “Returned Goods” to avoid customs fees
• We cannot refund original customs/duties charges
• Return shipping costs are the customer’s responsibility

Knife Sale Store – Where your satisfaction is as sharp as our blades.